930k Privacy Policy

1.1 — Purpose of This Policy

930k believes that every user's personal information belongs to them. We collect only the information that is necessary to provide our services. The main purpose of this Policy is to clearly inform you — what information is collected, how it is used, and how securely it is kept.

1.2 — Who This Applies To

This Policy applies to anyone who visits the 930k website, opens an account, or uses any of our services. Only users who are 21 years of age or older may create an account. By registering an account, you confirm that you meet that age requirement.

1.3 — Changes to This Policy

We may update this Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, we will try to notify you by email or through the site. If you continue to use the site after a Policy change, you are considered to have agreed to the new terms.

2.1 — Information Collected at Registration

When creating an account, 930k collects the following information:

• Full name (as on national ID card)
• Mobile number and email address
• Date of birth (for age verification)
• Login credentials (password stored in encrypted form)

2.2 — Identity Verification Information (KYC)

To ensure a secure environment and complete account verification, we may request a copy of a government-issued ID. This information is used solely for identity confirmation and is protected with industry-standard encryption.

2.3 — Transaction Information

During deposit or withdrawal processes, we record the transaction amount, time, and method (bKash, Nagad, or Rocket). This information is needed for account management, detection of suspicious activity, and customer support.

2.4 — Technical and Browsing Information

The following information may be collected automatically when you visit the site:

• IP address and device type
• Browser and operating system information
• Time spent on the site and list of pages visited
• Cookies and session data (see Section 6 for details)

3.1 — Service Operation and Improvement

Information is needed to keep your account active, process transactions, and run casino or sports betting services smoothly. We also use anonymised aggregate data to review site performance and develop new features.

3.2 — Security and Fraud Prevention

We analyse information to prevent fraudulent activity, multiple account creation, or unauthorised access. If suspicious activity is detected, an account may be temporarily suspended or flagged for investigation.

3.3 — Communication and Customer Support

When you contact us via live chat or email, those conversations may be recorded. This helps improve the quality of future support and maintain continuity with previous issues.

3.4 — Bonus and Promotional Communication

If you consent to receive promotional messages, we may send information about 930k offers, new games, or bonuses to your email or mobile. You can withdraw this consent at any time from your account settings.

4.1 — We Never Sell Your Information

930k never sells, rents, or transfers your personal information to third parties for commercial purposes. This is a core principle and has no exceptions.

4.2 — Service Provider Partners

Some trusted third parties assist in running our services — such as payment processors, technology providers, and security service providers. These partners process only limited information as directed by us and are not permitted to use it for their own purposes.

4.3 — Legal Obligations

We may be required to disclose information in response to a court order, government investigation, or legal requirement. In such cases, we will only provide what is legally necessary and will try to notify you in advance where possible.

4.4 — International Data Transfers

Some of our servers and technology partners may be located outside Bangladesh. In such cases, your information is maintained under the same standard of security and no compromise is made.

5.1 — Retention Period

All relevant information is retained while your account is active. After an account is closed, some information may be kept for a defined period for legal and accounting purposes. Once no longer needed, information is securely deleted.

5.2 — Technical Security Measures

930k uses industry-standard technology for security. This includes:

• SSL/TLS encryption — all data transmission is secured
• Password hashing — passwords are never stored in plain form
• Regular security audits and vulnerability testing
• Suspicious activity detection systems

5.3 — Your Role

Account security is not solely our responsibility. You must also stay alert — use a strong password, do not share your login details with others, and if you notice any suspicious activity, let us know immediately via live chat.

6.1 — What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. 930k uses cookies to maintain your login state, remember language preferences, and review site performance. They make the browsing experience easier and faster.

6.2 — Types of Cookies

• Essential cookies: Required for core site functionality and cannot be disabled.
• Functional cookies: Remember your preferences and settings.
• Analytical cookies: Review site usage in aggregate and do not identify any individual.

6.3 — Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some site features to not work properly.

7.1 — Right to View and Correct Information

You can log in to your account at any time to view your stored information and update certain details such as contact information. For document-verified information such as your name, you will need to contact the support team.

7.2 — Right to Delete Information

You may request to close your account and delete your personal information. However, some information may be retained for a defined period for legal or accounting reasons. The procedure for closing an account is discussed in detail in the Responsible Gaming Policy.

7.3 — Right to Opt Out of Promotional Communication

If you no longer wish to receive messages about bonuses or offers, you can cancel your subscription from your account settings or inform our support team.

7.4 — Filing a Complaint

If you have any questions or complaints about this Policy, please contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.

8.1 — Age Verification

930k strictly ensures that only individuals aged 21 or older may open an account and use our services. Date of birth is collected at registration and verified by ID if necessary.

8.2 — Information of Minors

We never knowingly collect or store information from minors. If a minor's account is identified, it is immediately closed and the associated information is deleted. Full details on account eligibility are provided in the Terms and Conditions.

9.1 — Payment Information Processing

Deposits and withdrawals on 930k are processed through bKash, Nagad, and Rocket. During payment, the mobile wallet number and transaction reference number are stored. Complete wallet information is not stored on our servers — only the necessary reference information is kept.

9.2 — Financial Transaction Security

Every financial transaction is completed via SSL encryption. Suspicious payment activity is automatically detected and may be sent for review for account verification. Our minimum deposit and withdrawal limit is ৳500.

10.1 — Privacy-Related Contact

If you have any questions, concerns, or requests about this Privacy Policy, please contact us directly. You can find detailed information about our team on the About Us page.

Email: [email protected]

Live Chat: 24/7 — available in both Bengali and English

10.2 — Response Time

We try to respond to any privacy-related request as quickly as possible. For urgent matters, contacting us via live chat will get you faster assistance. For general questions, you can check our FAQ page — answers to many common questions can be found there.