21+ only

Responsible Gaming at 930k — Stay Safe, Know Your Limits

Gaming is for fun — not a source of stress or harm. At 930k, your safety is our first priority. We give you the right information, the tools you need, and access to support — so you can always stay in control.

Age limit 21+ strictly enforced

Self-limit setting available

24/7 support available

21+

All casino and betting activity at 930k is for persons aged 21 and above only. Minors are strictly prohibited from opening an account or playing any game. Keep your account out of reach of younger members of your household.

What does responsible gaming mean?

Responsible gaming means keeping entertainment from becoming a problem.

Online gaming and betting is primarily a form of entertainment. But for some people it can gradually become a habit and cause financial or personal harm. 930k believes every player has the right to make their own decisions — and we provide the information and tools needed to make sure those decisions are informed and safe.

Responsible gaming means setting a budget in advance, being prepared to lose, and not putting in more money in the hope of winning it back. When gaming starts causing stress or financial difficulty, taking a break is the sensible thing to do.

Our terms and conditions include detailed responsible gaming policies. Contact us any time via 24/7 live chat or email — we are ready to help in both Bengali and English.

Our about us page explains 930k's values and our commitment to players in detail. We do not just provide games — we also ensure a safe environment.

Our commitment

We always put players' interests first. If any player is in difficulty, we provide immediate support.

Data confidentiality

Information about self-exclusion or limit settings is kept completely confidential. No other player or third party will have access to this information.

24/7 support

Tools to keep yourself in control

930k lets you set your own gaming limits. The tools below can be used directly from your account — or get help through live chat.

Deposit limit

Set a maximum daily, weekly or monthly deposit amount. Reducing a limit takes effect immediately.

Financial control

Session time limit

Decide in advance how long you will play in one session. When the set time is up, the session ends automatically.

Time management

Self-exclusion

Close your account for a set period — from 7 days up to a long-term break. Once activated, it cannot easily be reversed.

Take a break

Bet limit

Set a maximum amount per bet. This reduces the risk of large losses and helps you stay within your budget.

Bet control

Reality check

A message will appear on screen at set intervals — reminding you how long you have been playing.

Awareness

Permanent account closure

If you feel that gaming is causing problems for you, let our support team know — we will permanently close your account.

Maximum protection

To learn more about these tools, visit our FAQ page — it has step-by-step guides on account settings and limit setting.

Recognising warning signs

If you notice the following signs, your gaming may be getting out of control.

You keep placing larger bets trying to win back money you have lost.
You hide your gaming from family or friends.
You are using money meant for rent, bills or food to place bets.
You feel restless or irritable when you are not playing.
You are spending more time gaming and less time on work, studies or family.
You are playing with borrowed money or money owed to others.
You have tried repeatedly to take a break but cannot.

Healthy gaming habits

Following these simple guidelines will keep gaming in the entertainment zone.

Set a fixed budget before each session and do not go beyond it.
Do not treat gaming as a source of income — it is the cost of entertainment.
Avoid gaming when you are upset, stressed or under the influence of substances.
Take regular breaks — do not play for long stretches at a time.
Accept losses when they happen — chasing lost money only leads to more losses.
Ask yourself regularly — is gaming still enjoyable?

Ways to get help

Acknowledging the problem is the first step. Get help through any of the channels below — you do not have to face it alone.

930k live chat

Our support team is with you 24 hours a day, 7 days a week. Talk in Bengali — get immediate help with self-exclusion or setting limits.

Email Support

Send any responsible gaming request or concern by email. We will respond as quickly as possible — full confidentiality guaranteed.

Family and loved ones

Tell someone you trust — a family member or friend. Hiding a problem makes it harder to solve. The support of someone close to you is often the greatest strength.

Professional counselling

Speak with a mental health specialist or counsellor. Mental health services in Bangladesh are becoming more accessible — seeking help is not a weakness.

Remember: Conversations with our support team about responsible gaming are completely confidential. What you share will only be used to help resolve the issue. Our privacy policy explains this in detail.

Protecting minors

The minimum age to open an account at 930k is 21. We verify age at registration and may request additional documents in cases of doubt. However, family responsibility is equally important.

If there are minors in your household, keep password locks, screen time limits and parental controls active on your devices. Never share your login details with anyone.

If you notice any unusual activity on your account, contact our live chat immediately. If there is any suspicion that a minor is using the account, we will investigate and take the necessary action.

What you can do as a family

Keep devices locked and passwords secure
Enable parental controls on your browser
Have an open conversation with your children about online gaming
Never use your login details in front of children or younger family members

Responsible Gaming — FAQs

The questions we receive most often about responsible gaming.

No. When self-exclusion is active, your account balance remains fully secure. You can withdraw once the exclusion period ends or with help from our support team. Withdrawals via bKash, Nagad or Rocket are usually completed within 10–45 minutes.

Yes, a request to lower your limit takes effect immediately. However, if you want to raise a limit, a waiting period applies — this is intentional, so that a quick decision does not lead to depositing more money than planned.

No. All information related to self-exclusion or account limits is completely confidential. This information is not shared with any third party. However, we suggest that if possible, telling someone you trust can make recovery easier.

Yes, a warning is shown before the set time runs out. When the time is up, the session ends automatically and you are logged out. You will not be able to log in again beyond the set limit for the rest of that day.

Talk to them directly, without judgment. Contact our live chat and describe the situation — we will help you take the right steps. Keep the option of professional mental health support open as well.

Reopening an account after permanent closure has been made very difficult — intentionally. This option is only for those who genuinely want to stop playing long-term. Please speak directly with our support team about this — we will help you choose the right option.

Learn more

Visit these pages to learn more about 930k.